Reservations Agent

Fairmont Cheshire, The Mere

Knutsford, United Kingdom
On-site
Handle reservation enquiries via phone, email, online
Convert enquiries into confirmed bookings
Maintain accurate guest profiles
Fairmont Cheshire, The Mere is seeking a Reservations Agent to provide exceptional service and create personalized booking experiences for guests at their luxury resort in Knutsford, UK. The ideal candidate will have a background in luxury hospitality, strong communication skills, and meticulous attention to detail

Job Summary

  • Your purpose will be: To create a seamless, elegant, and personalised booking experience that reflects the sophistication of Fairmont Cheshire, The Mere.
  • Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury‑aligned service.
  • You will benefit from training and development opportunities, competitive salary and benefits including pension, and 28 days of holiday including public holidays.

Matching Summary

Match Score: 85

Fairmont Cheshire, The Mere is seeking a Reservations Agent to provide exceptional service and create personalized booking experiences for guests at their luxury resort in Knutsford, UK. The ideal candidate will have a background in luxury hospitality, strong communication skills, and meticulous attention to detail.

Skills & Requirements

Must-have

  • Handle reservation enquiries via phone, email, online
  • Convert enquiries into confirmed bookings
  • Maintain accurate guest profiles
  • Coordinate with Front Office, Sales, Revenue
  • Process payments and billing information
  • Respond to guest queries regarding rates, availability
  • Promote upsell opportunities

Nice-to-have

  • Passion for luxury hospitality
  • Positive, collaborative, guest-focused environment
  • Flexibility and multi-skilling

Key Requirements

  • 1 year of experience in reservations, Front Office, call centre, or guest-facing luxury hospitality roles
  • Strong communication and telephone etiquette
  • Experience with hotel systems such as Opera Cloud PMS or similar
  • Excellent organisational skills and meticulous attention to detail
  • Confidence handling payments and guest data
  • Understanding of UK hospitality standards and luxury service expectations
  • Ability to multitask in a fast-paced, high-volume reservations environment

Work Rights

Not specified

Tailored Resume

Cover Letter