Pro Support Center Supervisor

The Home Depot

$60,500 - $96,500; not specified; not specified py
Supervise day-to-day operations
Monitor associate productivity
Lead and coach team
The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services

Job Summary

  • The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.
  • They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives.
  • The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals.

Matching Summary

The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.

Salary

$60,500 - $96,500; Not specified; Not specified

Skills & Requirements

Must-have

  • Supervise day-to-day operations
  • Monitor associate productivity
  • Lead and coach team
  • Handle escalated customer issues
  • Recruit and hire associates

Nice-to-have

  • Motivate others to work as a team
  • Inspire direct reports
  • Identify operational improvements

Key Requirements

  • 1+ year of previous leadership experience
  • High school diploma and/or GED
  • Legally permitted to work in the United States

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter