The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide
Job Summary
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide.
The role involves handling support cases, collaborating with product managers and developers, and participating in 24/7 global support shifts with flexibility.
Workday promotes a culture rooted in integrity, empathy, and shared enthusiasm, offering flexible work schedules and supporting career growth and wellbeing.
Matching Summary
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide.
Skills & Requirements
Must-have
SaaS enterprise software support
Customer case queue management
Basic SQL syntax knowledge
Experience with API clients
24/7 global support shift participation
Log file analysis skills
Nice-to-have
Creative and eager to learn
Collaborative team player
Flexible work schedule
Resilience under tight deadlines
Mentoring and coaching others
Knowledge Centered Service contribution
Key Requirements
3+ years SaaS enterprise software experience
Basic knowledge of object oriented programming
Ability to read and analyze log files
Experience with API clients such as SoapUI or Postman