Analyst Programmer

ZAFIRO CONSULTING PTE. LTD.

Singapore
Not specified
5+ years it support experience
3+ years service management experience
Incident management leadership
ZAFIRO CONSULTING PTE. LTD. is seeking an Analyst Programmer to oversee high-priority incidents and ensure effective Incident Management processes. The ideal candidate will have extensive experience in IT service management, with a strong focus on ITIL and COBIT adherence, along with excellent communication and reporting skills

Job Summary

  • The role requires providing escalation and leadership for high-priority incidents while facilitating an efficient Incident Management process.
  • Candidates must ensure effective operation of the Change Management process including risk assessment, approval, and sign-off.
  • The position demands strong report building and presentation skills using tools like PowerBI, PowerPoint, Excel, and ServiceNow.

Matching Summary

Match Score: 85

ZAFIRO CONSULTING PTE. LTD. is seeking an Analyst Programmer to oversee high-priority incidents and ensure effective Incident Management processes. The ideal candidate will have extensive experience in IT service management, with a strong focus on ITIL and COBIT adherence, along with excellent communication and reporting skills.

Skills & Requirements

Must-have

  • 5+ years IT support experience
  • 3+ years Service Management experience
  • Incident Management leadership
  • Change Management process execution
  • ServiceNow tool proficiency
  • PowerBI report building skills

Nice-to-have

  • Executive-level communication skills
  • Agile Framework knowledge
  • Strong interpersonal collaboration
  • Continuous improvement mindset

Key Requirements

  • 5+ years IT or technology support experience
  • 3+ years Service Management experience
  • Proven track record with ITIL V4 and COBIT frameworks

Work Rights

Not specified

Tailored Resume

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