Supervisor De Onboarding

ABC Fitness

Brazil, Brazil
On-site
Saas or fast-growth environments
Onboarding, implementation, or customer success
Operational metrics and performance tracking
ABC Fitness is seeking a Supervisor of Onboarding to enhance the onboarding process for clients using their EVO platform. The ideal candidate should have experience in SaaS or startup environments, possess analytical skills, and be proactive in process improvement

Job Summary

  • The Supervisor De Onboarding will partner directly with the Onboarding Manager to support the area's evolution through organization, structuring, and continuous process improvement.
  • Key responsibilities include mapping the onboarding journey, identifying bottlenecks, structuring area indicators, and proposing improvements to increase efficiency.
  • ABC Fitness offers a purpose-driven culture focused on Best Life, One Team, and Growth Mindset, along with comprehensive benefits including health insurance, meal assistance, and professional development opportunities.

Matching Summary

Match Score: 85

ABC Fitness is seeking a Supervisor of Onboarding to enhance the onboarding process for clients using their EVO platform. The ideal candidate should have experience in SaaS or startup environments, possess analytical skills, and be proactive in process improvement.

Skills & Requirements

Must-have

  • SaaS or fast-growth environments
  • Onboarding, implementation, or customer success
  • Operational metrics and performance tracking
  • Process organization and improvement
  • Analytical and data-driven approach
  • Proactive with ownership and initiative
  • Collaborative communication skills

Nice-to-have

  • Continuous process improvement experience
  • B2B operations with high client volume
  • Experience with churn, activation, or SLA goals
  • Knowledge of operational efficiency methodologies
  • English and/or Spanish fluency

Key Requirements

  • Previous experience in SaaS, startups, or fast-growth environments
  • Experience in onboarding, implementation, customer success, or operations
  • Familiarity with operational indicators and performance tracking
  • Experience organizing processes and identifying improvements
  • Analytical skills and data proficiency
  • Proactive profile with ownership and initiative
  • Good communication and collaboration skills

Work Rights

Not specified

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