Senior Manager, Regional Customer Care – Emea

Leica Biosystems

Newcastle Upon Tyne, United Kingdom
Fully remote
Customer care operations emea
Regional customer care leadership
Process improvement methodologies
Lead and inspire a high-performing team of Regional Customer Care Operations Leads throughout the EMEA region

Job Summary

  • Lead and inspire a high-performing team of Regional Customer Care Operations Leads throughout the EMEA region.
  • Drive service level agreements (SLAs) and key performance indicators (KPIs) to maximize customer satisfaction throughout all regions.
  • Drive continuous improvement and operational excellence by implementing the proven Danaher Business System (DBS) tools and methodologies.

Matching Summary

Lead and inspire a high-performing team of Regional Customer Care Operations Leads throughout the EMEA region.

Skills & Requirements

Must-have

  • Customer care operations EMEA
  • Regional customer care leadership
  • Process improvement methodologies
  • ERP and CRM proficiency
  • English and European language proficiency

Nice-to-have

  • Continuous improvement culture
  • Cross-functional collaboration
  • Digital adoption in customer care
  • Mentoring and coaching team members

Key Requirements

  • BA/BS Degree in Business Administration, Operations Management, or related field
  • Extensive experience managing customer care operations in EMEA
  • Proven track record of driving process improvements (Lean, Six Sigma)
  • Experience in a dynamic, matrix structure
  • Full proficiency in English and at least one other major European Language

Work Rights

Not specified

Tailored Resume

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