Bank/credit Union Contact Center Customer Service Representative (ccc)
Jack Henry
Allen, TX, US
Base: $34,320-$37,500 py; bonus/equity: not specif...
Hybrid (onsite for onboarding and 2-3 days a week after training; remote candidates must be within 70 miles of specified locations)
1 year of customer service experience
Adhere to published break and lunch schedule
Work evenings weekends and holidays
Jack Henry is seeking a Bank/Credit Union Contact Center Customer Service Representative to assist customers with financial inquiries in a hybrid work environment. The ideal candidate will have at least one year of customer service experience and the ability to communicate effectively while navigating multiple systems
Job Summary
The role involves acting as a Financial Representative to assist customers with a wide range of financial needs similar to an over-the-phone personal banker.
Candidates must be available to work a rotating schedule including evenings, weekends, and holidays with one Saturday/Sunday shift per week.
Jack Henry offers comprehensive benefits designed to support physical, mental, and financial health while fostering a culture of commitment and inclusion.
Matching Summary
Match Score: 85
Jack Henry is seeking a Bank/Credit Union Contact Center Customer Service Representative to assist customers with financial inquiries in a hybrid work environment. The ideal candidate will have at least one year of customer service experience and the ability to communicate effectively while navigating multiple systems.
Salary
Base: $34,320-$37,500 per year; Bonus/Equity: Not specified; Benefits: Shift differential for evening and weekend hours included
Skills & Requirements
Must-have
1 year of customer service experience
Adhere to published break and lunch schedule
Work evenings weekends and holidays
Stable internet connection 20 mbps download
Navigate multiple systems simultaneously
Nice-to-have
Experience in call center or banking industry
Ability to listen and empathize with customers
Self-developer taking initiative on career path
Multi-tasking skills for first call resolution
Key Requirements
Minimum 1 year of customer service experience
Reside within 70-mile radius of Allen TX, Louisville KY, Springfield MO, or Monett MO
Must attend onsite onboarding and hybrid shifts if near Springfield/Monett