Complaints Regulatory Reporting Lead

American International Group, Inc. (AIG)

Base: $140,000 to $155,000; bonus: eligible per in...
7+ years reporting experience in operations
Design complaint metric frameworks
Proficiency in sql, powerbi, or cognos
This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement

Job Summary

  • This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement.
  • The position requires producing thematic analysis reports that translate complaint patterns into clear, actionable narratives for management.
  • AIG offers a comprehensive Total Rewards Program including health, wellbeing, financial security benefits, and professional development opportunities.

Matching Summary

This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement.

Salary

Base: $140,000 to $155,000; Bonus: Eligible per incentive plan; Benefits: Comprehensive Total Rewards Program included

Skills & Requirements

Must-have

  • 7+ years reporting experience in operations
  • Design complaint metric frameworks
  • Proficiency in SQL, PowerBI, or Cognos
  • Strong data quality and governance instincts
  • Knowledge of complaints regulatory frameworks

Nice-to-have

  • Experience presenting to senior management
  • Ability to harmonize reporting methodologies
  • Championing automation and dashboard tools
  • Collaboration with cross-functional teams

Key Requirements

  • Bachelor's degree in Business or Data Analytics
  • 7+ years of reporting experience in insurance
  • Demonstrated ability to define field-level standards

Work Rights

Not specified

Tailored Resume

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