Customer Success Manager

MongoDB Atlas

Frankfurt, Germany
Hybrid
Technical and account management skills
Customer health and revenue realization
Advocating on behalf of customers
MongoDB Atlas is seeking a Customer Success Manager based in Frankfurt, Germany, who will act as a strategic advisor to customers, leveraging technical and account management skills to foster customer health and revenue realization. The ideal candidate should have significant experience in customer success and technical roles, a passion for technology, and the ability to work autonomously in a collaborative environment

Job Summary

  • Act as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy.
  • Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues.
  • Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan.

Matching Summary

Match Score: 85

MongoDB Atlas is seeking a Customer Success Manager based in Frankfurt, Germany, who will act as a strategic advisor to customers, leveraging technical and account management skills to foster customer health and revenue realization. The ideal candidate should have significant experience in customer success and technical roles, a passion for technology, and the ability to work autonomously in a collaborative environment.

Skills & Requirements

Must-have

  • technical and account management skills
  • customer health and revenue realization
  • advocating on behalf of customers
  • act with a high level of autonomy
  • entrepreneurial mindset
  • team player and passion for collaboration

Nice-to-have

  • prior exposure to database technology
  • prior exposure to cloud technology
  • prior exposure to infrastructure technology

Key Requirements

  • 7+ years experience in Customer Success or similar role
  • 4+ years experience accountable for customer health and revenue
  • Bilingual English and German

Work Rights

Not specified

Tailored Resume

Cover Letter