Program/project Management Lead

Salesforce

Source of truth for known issues
Cross-functional stakeholder orchestration
Translate technical incidents to business clarity
As the Known Issues Program Manager, you won’t just manage a list—you’ll manage the source of truth that helps our Support teams, Digital Success teams, and ultimately our customers stay informed, confident, and ahead of product hiccups

Job Summary

  • As the Known Issues Program Manager, you won’t just manage a list—you’ll manage the source of truth that helps our Support teams, Digital Success teams, and ultimately our customers stay informed, confident, and ahead of product hiccups.
  • You are the operational glue that ensures our internal teams have the right information at the right time, turning complex technical incidents into clear, actionable, and customer-facing updates.
  • When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Matching Summary

As the Known Issues Program Manager, you won’t just manage a list—you’ll manage the source of truth that helps our Support teams, Digital Success teams, and ultimately our customers stay informed, confident, and ahead of product hiccups.

Skills & Requirements

Must-have

  • Source of Truth for Known Issues
  • Cross-functional stakeholder orchestration
  • Translate technical incidents to business clarity
  • Monitor internal signals for emerging issues
  • Define and enforce documentation standards

Nice-to-have

  • Passion for bettering business and the world
  • Drive innovation
  • Keep core values at heart
  • Level-up career

Key Requirements

  • 8+ years of experience
  • Experience with GUS tooling and process
  • Experience with JIRA a bonus
  • Ability to manage multiple priorities
  • Strong analytical mindset

Work Rights

Not specified

Tailored Resume

Cover Letter