Customer Success Manager - Spanish Speaker

Workiva

Multiple Locations
On-site
Drive customer adoption of workiva solutions
Manage diverse customer needs
Consult on best practices and workflows
Workiva is seeking a bilingual (Spanish and English) Customer Success Manager to enhance customer relationships and drive product adoption on their platform. The role involves managing the customer lifecycle, ensuring effective onboarding, and advocating for customer needs internally

Job Summary

  • As a Customer Success Manager (CSM) at Workiva, you are a critical part of our customer-facing team - driving the success of our customers on the Workiva platform.
  • Your primary mission will be to maximise our customers’ value from the Workiva platform through developing and maintaining close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle.
  • Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations.

Matching Summary

Match Score: 85

Workiva is seeking a bilingual (Spanish and English) Customer Success Manager to enhance customer relationships and drive product adoption on their platform. The role involves managing the customer lifecycle, ensuring effective onboarding, and advocating for customer needs internally.

Skills & Requirements

Must-have

  • Drive customer adoption of Workiva solutions
  • Manage diverse customer needs
  • Consult on best practices and workflows
  • Identify and manage account risks
  • Advocate for customers internally
  • Work with Sales on customer renewals

Nice-to-have

  • Excellent communication and presentation skills
  • Successful relationship building
  • Experience supporting SaaS applications
  • Comfortable delivering consultative recommendations
  • Self-starter with time management skills
  • Experience with Financial Services sector

Key Requirements

  • 2 years of related experience
  • Fluency in Spanish & English
  • Undergraduate degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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