Base: $23.49 hourly; bonus/equity: not specified; ...
Manage front desk operations
Oversee labor and expenses
Accommodate special requests
Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure
Job Summary
Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure.
Lead the training and development of Front Desk Agents, including procedures for check-in/check-out, cash handling, night audit functions, and guest interaction with a focus on conflict resolution.
Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.
Matching Summary
Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure.
Salary
Base: $23.49 hourly; Bonus/Equity: Not specified; Benefits: Free and discounted stays at 135 Four Seasons locations worldwide, Global growth opportunities, Food & beverage and spa discounts, Free employee meals, Complimentary employee parking, Comprehensive training & development, 401(k) Retirement Plan, PTO + sick leave pay, Medical benefits, including parental leave
Skills & Requirements
Must-have
Manage Front Desk operations
Oversee labor and expenses
Accommodate special requests
Resolve guest concerns
Process check-ins and check-outs
Train and develop Front Desk Agents
Create staff schedules
Manage payroll for Front Office team
Nice-to-have
Genuine, caring, and compassionate professional
Integrity and accountability
Collaborative team player
Strong personal presentation
Effective leadership and interpersonal skills
Key Requirements
2+ years of hospitality supervisory experience
At least 1 year in Front Desk
Overnight Auditing Proficiency
Proficiency in hotel property management systems (Opera preferred)
Bilingual - English and Spanish - preferred
Ability to stand/move behind the desk and around the hotel for the entire shift
Flexible schedule - availability to work evenings, weekends, nights, and holidays