Senior Manager - Customer Onboarding & Implementation

Team Global Express

Competitive salary above industry st + ards; not s...
Fully remote
Strong leadership experience in customer service
Confidence engaging senior stakeholders
Sharp commercial mindset balanced with advocacy
This role involves leading a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations

Job Summary

  • This role involves leading a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations.
  • The successful candidate will partner with Sales, Operations, IT, Finance, and Shared Services to deliver well-governed implementations that are fast, smooth, and built to last.
  • Team Global Express offers competitive salary above industry standards, flexible work including remote options, and an inclusive parental leave policy.

Matching Summary

This role involves leading a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations.

Salary

Competitive salary above industry standards; Not specified; Upskilling, training, mentoring, employee perks, flexible work, parental leave, peer recognition awards

Skills & Requirements

Must-have

  • Strong leadership experience in customer service
  • Confidence engaging senior stakeholders
  • Sharp commercial mindset balanced with advocacy
  • Drive structured delivery and governance
  • Experience in complex operational environments

Nice-to-have

  • Experience in freight or logistics industry
  • Ability to improve speed-to-trade
  • Customer-obsessed leadership style
  • Bold and innovative approach
  • Strategic brand-critical implementation skills

Key Requirements

  • Leadership experience in CX or onboarding
  • Commercial mindset with customer advocacy
  • Freight or logistics operational experience (desirable)

Work Rights

Not specified

Tailored Resume

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