Lead - Patient Services Representative

Advocate Health

Chicago Ridge, US
Base: $21.85 - $32.80; bonus/equity: not specified...
**
Excellent communication and customer service skills
Handle stressful situations
High-volume, multiple task environment
** Advocate Health is seeking a Lead Patient Services Representative for its outpatient breast surgery department, responsible for scheduling appointments, managing patient interactions, and ensuring compliance with financial and medical protocols. The role requires strong customer service skills, experience in a medical setting, and the ability to handle a high-volume, fast-paced environment. **

Job Summary

  • Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.
  • Functions as lead associate for clerical office operations, preparing weekly schedules, anticipating coverage, answering questions, and training new staff.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 75

** Advocate Health is seeking a Lead Patient Services Representative for its outpatient breast surgery department, responsible for scheduling appointments, managing patient interactions, and ensuring compliance with financial and medical protocols. The role requires strong customer service skills, experience in a medical setting, and the ability to handle a high-volume, fast-paced environment. **

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Paid Time Off programs, Health and welfare benefits, Flexible Spending Accounts, Family benefits, Defined contribution retirement plans with employer match, Educational Assistance Program

Skills & Requirements

Must-have

  • Excellent communication and customer service skills
  • Handle stressful situations
  • High-volume, multiple task environment
  • Work independently and solve problems
  • Strong interpersonal and telephone communication skills
  • Working knowledge of automated appointment scheduling

Nice-to-have

  • Bilingual in Spanish preferred
  • Ability to motivate team effort
  • Ability to create effective working teams

Key Requirements

  • High school diploma or equivalent
  • 1-2 years in a medical setting or equivalent
  • 3-4 years customer service experience
  • Experience handling difficult callers/customers/patients
  • Basic knowledge of managed care and commercial insurance
  • Basic knowledge of medical terminology and billing/coding practices

Work Rights

Not specified

Tailored Resume

Cover Letter