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Johnson Controls OpenBlue is seeking a Global Director for Marine Services, responsible for service strategy and delivery across various maritime sectors, including naval and cruise operations. The role emphasizes standardized service processes, digital enablement, and customer engagement, demanding extensive experience in marine service leadership.
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Job Summary
Define and own the Global Service Operating Model for Marine & Navy, ensuring consistent approaches across regions, fleets, and vessel classes.
Scale remote monitoring and diagnostics via Customer Service Hubs and connected assets to enable predictive maintenance and energy optimization.
Build high-performing regional service teams and partner networks, implementing competency frameworks and continuous training.
Matching Summary
Match Score: 75
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Johnson Controls OpenBlue is seeking a Global Director for Marine Services, responsible for service strategy and delivery across various maritime sectors, including naval and cruise operations. The role emphasizes standardized service processes, digital enablement, and customer engagement, demanding extensive experience in marine service leadership.
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Skills & Requirements
Must-have
Global Service Operating Model
Through-life support programs
Remote monitoring and diagnostics
Service P&L management
Crisis management protocols
High safety and compliance standards
Nice-to-have
Continuous improvement initiatives
Knowledge-sharing across regions
Mission-ready through-life support
Key Requirements
10+ years in marine service leadership
Hands-on accountability for service delivery in APAC and EMEA
Proven track record of regional operations
Demonstrated knowledge of marine regulatory frameworks
Fluency with digital service platforms
Commercial acumen managing multi-region service P&Ls