Customer Contact Services - Customer Service Officer

Singapore Airlines

Singapore, Singapore
On-site
Diploma in any discipline
Shift work availability required
Ability to work under pressure
Singapore Airlines is seeking a Customer Service Officer for its Customer Contact Services department, responsible for providing reservations support and member services. The ideal candidate should possess strong customer service skills, be IT proficient, and be capable of managing difficult customer situations effectively

Job Summary

  • The successful candidate will join the Customer Contact Services department to provide reservations support and member services.
  • Candidates must undergo a month of training in reservations and customer relationship systems to deliver service excellence.
  • Responsibilities include handling inbound and outbound interactions from PPS customers through phone, email, chat, and PPS Connect.

Matching Summary

Match Score: 85

Singapore Airlines is seeking a Customer Service Officer for its Customer Contact Services department, responsible for providing reservations support and member services. The ideal candidate should possess strong customer service skills, be IT proficient, and be capable of managing difficult customer situations effectively.

Skills & Requirements

Must-have

  • Diploma in any discipline
  • Shift work availability required
  • Ability to work under pressure
  • IT proficiency required
  • Team player with customer orientation

Nice-to-have

  • Sound knowledge of telephone etiquette
  • Good written and verbal communication skills
  • Keen ability to manage difficult situations

Key Requirements

  • Diploma in any discipline
  • Shift work requirement
  • Customer oriented mindset

Work Rights

Not specified

Tailored Resume

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