Technical Support Officer

Mercy Health

Werribee, Victoria, Australia
Onsite
1st and 2nd level technical support
End-user computing environments
Microsoft 365 applications
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team

Job Summary

  • The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
  • This position is responsible for providing reliable 1st and 2nd level technical support to end users across Mercy Health, ensuring incidents and service requests are resolved efficiently.
  • Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Matching Summary

The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.

Skills & Requirements

Must-have

  • 1st and 2nd level technical support
  • End-user computing environments
  • Microsoft 365 applications
  • Active Directory/Entra ID
  • ITSM tool experience

Nice-to-have

  • Compassionate customer support
  • Collaborative team environment
  • Adaptable problem-solving skills

Key Requirements

  • Tertiary qualification or relevant IT experience
  • Police Record Check
  • Working with Children Check
  • Valid driver's licence
  • Unrestricted Working Rights in Australia
  • Vaccination status

Work Rights

Unrestricted Working Rights

Tailored Resume

Cover Letter