Supervisor Complaint Handling

Abbott

Alameda, CA, United States
Base: $100,000.00 – $200,000.00; bonus/equity: not...
Onsite
4 years quality experience in regulated environment
Experience conducting complaint investigations and evaluations
Ability to lead non-exempt employees and contract staff
The Supervisor Complaint Handling role is responsible for providing direct supervision of non-exempt employees who evaluate and close customer complaint cases for Abbott Diabetes Care

Job Summary

  • The Supervisor Complaint Handling role is responsible for providing direct supervision of non-exempt employees who evaluate and close customer complaint cases for Abbott Diabetes Care.
  • This position requires maintaining readiness for corporate and FDA audits while ensuring all complaint evaluations are completed accurately and in alignment with regulatory procedures.
  • Employees enjoy access to comprehensive benefits including free medical coverage options, a high employer contribution retirement plan, and tuition reimbursement programs.

Matching Summary

The Supervisor Complaint Handling role is responsible for providing direct supervision of non-exempt employees who evaluate and close customer complaint cases for Abbott Diabetes Care.

Salary

Base: $100,000.00 – $200,000.00; Bonus/Equity: Not specified; Benefits: Free medical coverage, retirement savings plan, tuition reimbursement

Skills & Requirements

Must-have

  • 4 years quality experience in regulated environment
  • Experience conducting complaint investigations and evaluations
  • Ability to lead non-exempt employees and contract staff
  • Knowledge of FDA audit requirements and documentation standards

Nice-to-have

  • Strong cross-functional collaboration skills
  • Proven ability to identify process improvement opportunities
  • Autonomous decision-making regarding escalation needs

Key Requirements

  • Bachelor's Degree or equivalent combination of education and work experience
  • Minimum 4 years of related quality experience
  • Previous experience conducting complaint investigations within a regulated environment

Work Rights

Not specified

Tailored Resume

Cover Letter