Customer Journey Manager

Lloydstechnologycentre

Hyderabad, , India
Hybrid
Customer journey and process mapping
Data analysis and research
Change management programmes
The role delivers prescribed outcomes by working within established knowledge and data management systems to improve customer journeys

Job Summary

  • The role delivers prescribed outcomes by working within established knowledge and data management systems to improve customer journeys.
  • The position supports flexible and hybrid working options to accommodate diverse working styles.
  • The Customer Journey Manager independently integrates insights from disparate data and coordinates cross-functional alignment to enhance customer and business perspectives.

Matching Summary

The role delivers prescribed outcomes by working within established knowledge and data management systems to improve customer journeys.

Skills & Requirements

Must-have

  • Customer Journey and process mapping
  • Data analysis and research
  • Change management programmes
  • Strategic planning system delivery
  • Flexible and hybrid working options

Nice-to-have

  • Agile delivery experience
  • Credit Risk understanding
  • Technical literacy and communication
  • Continuous improvement mindset
  • Cross-functional coordination

Key Requirements

  • 7 to 16 years of experience
  • Ability to work with limited supervision
  • Experience in coaching others
  • Understanding of end-to-end customer journey

Work Rights

Not specified

Tailored Resume

Cover Letter