The Knowledge Manager is responsible for owning, developing, maintaining, and improving the knowledge management framework across the enterprise
Job Summary
The Knowledge Manager is responsible for owning, developing, maintaining, and improving the knowledge management framework across the enterprise.
This role ensures that knowledge is effectively captured, stored, and shared to support operational excellence, innovation, and informed decision-making.
Candidates must have deep knowledge of ITIL best practices and Knowledge-Centered Services (KCS) principles with proven experience in technical writing.
Matching Summary
The Knowledge Manager is responsible for owning, developing, maintaining, and improving the knowledge management framework across the enterprise.
Skills & Requirements
Must-have
6+ years knowledge management experience
ITIL best practices and KCS principles
ServiceNow Knowledge Management proficiency
Strong technical writing and editing skills
Experience managing knowledge bases
Nice-to-have
Strategic thinking and problem-solving
Ability to work independently and collaboratively
Strong organizational and project management skills
Participation in external benchmarking initiatives
Key Requirements
Bachelor's degree or Master's degree required
8 years related experience with Bachelor's or 6 years with Master's