Service Desk Team Lead

Unity of Roseburg

Fully remote
Tier 1 and tier 2 support experience
Unisys applications troubleshooting
Network connectivity resolution skills
The Service Desk Team Lead position at Unity of Roseburg seeks an experienced individual to provide Tier 1 and Tier 2 support, troubleshoot complex issues, and lead support agents in resolving client incidents. The role requires 2-4 years of relevant experience and a high school diploma or GED, with potential technical certifications being advantageous

Job Summary

  • The role involves providing comprehensive Tier 1 and Tier 2 support while troubleshooting complex technical issues across various platforms.
  • Candidates will be responsible for identifying root causes of problems and communicating resolutions to both technical and non-technical users.
  • This position requires supporting L1 and L2 agents in resolving client incidents, requests, and queries on a daily basis.

Matching Summary

Match Score: 85

The Service Desk Team Lead position at Unity of Roseburg seeks an experienced individual to provide Tier 1 and Tier 2 support, troubleshoot complex issues, and lead support agents in resolving client incidents. The role requires 2-4 years of relevant experience and a high school diploma or GED, with potential technical certifications being advantageous.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Unisys applications troubleshooting
  • Network connectivity resolution skills
  • Hardware and software maintenance
  • Root cause analysis capabilities

Nice-to-have

  • Strong analytical problem solving skills
  • Effective communication with non-technical users
  • Experience with COTS applications
  • Voice communications and voicemail expertise

Key Requirements

  • High School Diploma or GED required
  • 2-4 years of relevant experience
  • Technical certification or Associate Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter