System Engineering Manager, Perfect Order Experience
Amazon
Bengaluru, KA, IN
On-site
System engineering support team management
Root cause analysis and code fixes
Customer support self-service tools development
Amazon's Perfect Order Experience team is seeking a System Engineering Manager to lead a support engineering team focused on Seller Compliance. The ideal candidate will have a strong technical background, experience managing engineering teams, and a customer-centric approach, thriving in a fast-paced environment
Job Summary
The role involves direct management of a team of 8+ support and sysdev engineers within the Seller Compliance space.
Responsibilities include driving smaller scope development projects, building custom tools, and enhancing engineering processes.
The successful candidate will be a technical manager with a track record of improving software development and customer service support-related processes.
Matching Summary
Match Score: 85
Amazon's Perfect Order Experience team is seeking a System Engineering Manager to lead a support engineering team focused on Seller Compliance. The ideal candidate will have a strong technical background, experience managing engineering teams, and a customer-centric approach, thriving in a fast-paced environment.
Skills & Requirements
Must-have
System Engineering support team management
Root cause analysis and code fixes
Customer support self-service tools development
Data mining and report generation scripting
Process and service improvements
Day-to-day operational efficiency monitoring
Nice-to-have
Metrics focused leadership style
Customer focus in technical delivery
Ability to lead multi-functional teams
Thrives in fast-paced environment
Experience with software project management
Key Requirements
Experience managing System engineering support team
Track record of driving process improvements
Technical background blending systems and software engineering