Customer Service Operations Associate

Wolters Kluwer N.V

Clayton, MO, United States
Base: $34,300.00 - $57,400.00 usd; bonus: eligible...
Onsite
Basic analysis and interpretation of data
Create and interpret simple operational reports
Update and maintain standard operating procedures
Wolters Kluwer N.V is seeking a Customer Service Operations Associate in Clayton, MO, to improve customer service processes through operational and administrative tasks. The position requires strong analytical, customer service, and problem-solving skills, with a focus on enhancing workflow efficiency and ensuring customer satisfaction

Job Summary

  • This role involves engaging in operational and administrative tasks to enhance customer service processes.
  • Candidates will be responsible for creating reports, maintaining procedures, and conducting quality checks on customer interactions.
  • The position offers competitive benefits including medical, dental, vision plans, 401(k), and paid parental leave.

Matching Summary

Match Score: 75

Wolters Kluwer N.V is seeking a Customer Service Operations Associate in Clayton, MO, to improve customer service processes through operational and administrative tasks. The position requires strong analytical, customer service, and problem-solving skills, with a focus on enhancing workflow efficiency and ensuring customer satisfaction.

Salary

Base: $34,300.00 - $57,400.00 USD; Bonus: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • Basic analysis and interpretation of data
  • Create and interpret simple operational reports
  • Update and maintain standard operating procedures
  • First-line customer support and issue escalation
  • Track resource utilization and call volumes

Nice-to-have

  • Suggest improvements for operational efficiency
  • Coordinate and document training sessions
  • Manage follow-up activities for unresolved issues
  • Offer support to team members on operations
  • Familiarity with advanced office software

Key Requirements

  • No AI tools or external prompts during interviews
  • In-person interview attendance required
  • Virtual backgrounds must be removed during interviews

Work Rights

Not specified

Tailored Resume

Cover Letter