The Technical Account Manager provides proactive and personalized support for strategic customers, acting as their advocate within Workday and ensuring alignment with business objectives
Job Summary
The Technical Account Manager provides proactive and personalized support for strategic customers, acting as their advocate within Workday and ensuring alignment with business objectives.
This role requires managing escalations, coordinating cross-functional teams, and engaging with senior leadership to resolve issues and improve customer success.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing tools and support for professional growth and meaningful work.
Matching Summary
The Technical Account Manager provides proactive and personalized support for strategic customers, acting as their advocate within Workday and ensuring alignment with business objectives.
Skills & Requirements
Must-have
Technical account management
Customer escalation management
Enterprise SaaS solution expertise
Strong communication and project management
Workday product knowledge
C-level stakeholder engagement
Nice-to-have
Leadership skills
Team collaboration across functions
Problem solving and multitasking
Positive attitude and adaptability
Customer advocacy
Travel up to 25%
Key Requirements
BS or MS in Technical Degree or equivalent experience
4+ years in product support or account management for complex B2B software
4+ years managing complex SaaS implementations
Experience with Human Resources, Payroll, or Financials
Ability to engage at C-Level
Project management experience
7+ years experience for Senior Technical Account Manager level