Itsm Incident, Problem, And Service Request Fulfilment Manager

DXC Technology Australia & New Zealand

Brindabella Business Park, ACT, Australia
Incident management
Problem management
Service request management
The ITSM Incident, Problem, and Service Request Fulfilment Manager will be responsible for managing and overseeing the incident, problem, and service request management processes within the IT Service Management (ITSM) framework

Job Summary

  • The ITSM Incident, Problem, and Service Request Fulfilment Manager will be responsible for managing and overseeing the incident, problem, and service request management processes within the IT Service Management (ITSM) framework.
  • Continuously assess and improve the team’s ITSM processes to increase operational efficiency, streamline workflows, and enhance customer experience.
  • DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations.

Matching Summary

The ITSM Incident, Problem, and Service Request Fulfilment Manager will be responsible for managing and overseeing the incident, problem, and service request management processes within the IT Service Management (ITSM) framework.

Skills & Requirements

Must-have

  • Incident Management
  • Problem Management
  • Service Request Management
  • ITSM framework
  • SIAM internal processes

Nice-to-have

  • Enhance customer experience
  • Foster an inclusive environment
  • Drive outcomes with AI

Key Requirements

  • 2+ years ITSM experience
  • Federal government setting experience
  • ITIL Foundation or higher certification
  • Australian citizenship
  • NV1 security clearance

Work Rights

Australian citizenship required

Tailored Resume

Cover Letter