Customer Experience Managers

Synchrony

Bentonville, United States
Base: $110,000.00 - $185,000.00 usd annual; bonus:...
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8+ years customer experience experience
Service design thinking methodology
Collaborative journey mapping workshops
** Synchrony is seeking a VP, Senior CX Designer to lead consumer experience transformation initiatives, requiring significant expertise in human-centered design and collaboration across cross-functional teams. This position promotes a flexible work environment and values diversity, encouraging applicants from all backgrounds to apply. **

Job Summary

  • The VP, Senior CX Designer drives end-to-end consumer experience transformation across products and services using human-centered design methods.
  • This role requires synthesizing complex data from multiple sources to identify pain points and opportunities for holistic omni-channel experiences.
  • Synchrony offers flexible working options including remote work, hub proximity, or office attendance with occasional in-person engagement activities.

Matching Summary

Match Score: 75

** Synchrony is seeking a VP, Senior CX Designer to lead consumer experience transformation initiatives, requiring significant expertise in human-centered design and collaboration across cross-functional teams. This position promotes a flexible work environment and values diversity, encouraging applicants from all backgrounds to apply. **

Salary

Base: $110,000.00 - $185,000.00 USD Annual; Bonus: Eligible for annual bonus based on performance; Benefits: Not specified

Skills & Requirements

Must-have

  • 8+ years Customer Experience experience
  • Service Design Thinking methodology
  • Collaborative journey mapping workshops
  • Quantitative and qualitative research studies
  • Cross-functional team collaboration

Nice-to-have

  • Advanced degree in relevant field
  • Customer empathy and emotional connection
  • Strong storytelling and presentation skills
  • Creative problem-solving mindset
  • Experience with digital marketing teams

Key Requirements

  • Bachelor's degree or 12 years of equivalent experience
  • 8+ years of experience in Customer Experience or Service Design
  • Legal authorization to work in the U.S. without sponsorship

Work Rights

Legal authorization to work in the U.S. required

Tailored Resume

Cover Letter