Senior Retail Support Representative - German Speaking - Fixed Term

Bonneville International

Budapest, Hungary
Not specified; bonus opportunities based on perfor...
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Fluency in english and german
Experience in business support environment
Proficiency in microsoft excel and word
** The Senior Retail Support Representative position at Bonneville International involves providing exceptional customer service and support within a hybrid work environment. Candidates must be fluent in German and English, possess relevant experience in business support, and demonstrate proficiency in Microsoft applications. **

Job Summary

  • This role serves as the first point of contact for BP telephone and written enquiries from new and existing customers and partners.
  • The position involves managing performance against key metrics such as customer satisfaction, first call resolution, and transactional accuracy.
  • Employees benefit from a hybrid working arrangement, life and health insurance, and opportunities to join bp's Global ShareMatch plan.

Matching Summary

Match Score: 75

** The Senior Retail Support Representative position at Bonneville International involves providing exceptional customer service and support within a hybrid work environment. Candidates must be fluent in German and English, possess relevant experience in business support, and demonstrate proficiency in Microsoft applications. **

Salary

Not specified; Bonus opportunities based on performance; Life & health insurance, medical care package, and share matching available

Skills & Requirements

Must-have

  • Fluency in English and German
  • Experience in business support environment
  • Proficiency in Microsoft Excel and Word
  • Strong time management and organization skills
  • Ability to work under pressure with accuracy

Nice-to-have

  • Intermediate interest in CRM systems
  • Continuous improvement mindset
  • Team collaboration and coaching skills
  • Analytical thinking for dispute resolution

Key Requirements

  • Relevant degree or equivalent experience
  • Fluency in English and German languages
  • High proficiency in Microsoft Office packages

Work Rights

Not specified

Tailored Resume

Cover Letter