People Services Generalist

Sanofi UK

Petaling Jaya, Malaysia
People services core models
Hr services queries verbally and in writing
Case management tool
The People Services Generalist Japan will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees

Job Summary

  • The People Services Generalist Japan will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees.
  • Lead User Experience initiatives and serve as escalation point for complex L1 queries, Manage complex HR queries from employees using the procedures provided and articles in the knowledge base.
  • We invest in you to reach further, think faster, and do what’s never-been-done-before.

Matching Summary

The People Services Generalist Japan will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees.

Skills & Requirements

Must-have

  • People Services core models
  • HR Services queries verbally and in writing
  • case management tool
  • quality reviews of case resolutions
  • English and Japanese (N1 level)

Nice-to-have

  • AI-powered biopharma company
  • proactive problem-solving approach
  • change agent
  • international multicultural environment

Key Requirements

  • 1-2 years hands-on experience in HR operations
  • Customer service experience
  • Advanced proficiency in English and Japanese
  • MS Office knowledge is a must

Work Rights

Not specified

Tailored Resume

Cover Letter