Customer Success Manager

AIPL ACQUIRE INTELLIGENCE

Pasig City, Philippines
Fully remote
Client relationship management
Client satisfaction
Adoption plan execution
As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities

Job Summary

  • As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities.
  • The company offers a fun work environment with benefits like HMO coverage, yearly kick-off parties with major giveaways, and recognition through 'Value Awards'.
  • Acquire Intelligence's mission is to help businesses work smarter by bringing together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Matching Summary

As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities.

Skills & Requirements

Must-have

  • Client relationship management
  • Client satisfaction
  • Adoption plan execution
  • Renewal management
  • Upsell opportunity identification
  • Data-driven insights delivery

Nice-to-have

  • Innovation and teamwork
  • Entrepreneurial energy
  • Curious and clever mindset
  • Fast with intent approach
  • Laugh and learn culture

Key Requirements

  • 5+ years in customer-facing role
  • 8+ years in Insurance or SaaS industry
  • Track and organize action items for 20-30 clients
  • Develop senior-level client relationships
  • Analyze customer behavior and recommend strategies

Work Rights

Not specified

Tailored Resume

Cover Letter