Customer Service Lead

Sharon Vet Clinic

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Exceptional client service
Team supervision
Operational support
Sharon Vet Clinic is seeking a Customer Service Lead to supervise the reception team while ensuring exceptional client service and operational excellence. The ideal candidate should have a background in veterinary customer service, strong leadership skills, and a passion for animal care

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include answering calls and emails, scheduling appointments, maintaining electronic medical records, processing billing, and recruiting, onboarding, and training new reception team members.
  • The clinic offers a competitive compensation and benefits package including pay up to $22 per hour, bonus pay, medical, dental, vision insurance, 401(k) with matching, paid time off, and employee pet discounts.

Matching Summary

Match Score: 85

Sharon Vet Clinic is seeking a Customer Service Lead to supervise the reception team while ensuring exceptional client service and operational excellence. The ideal candidate should have a background in veterinary customer service, strong leadership skills, and a passion for animal care.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Exceptional client service
  • Team supervision
  • Operational support
  • Veterinary medical records
  • Billing transactions
  • Mentorship and coaching

Nice-to-have

  • Positivity and accountability
  • Building long-term relationships
  • Fostering a culture of teamwork

Key Requirements

  • High school diploma
  • Minimum 3 years of customer service experience
  • At least 1 year of veterinary experience
  • 1-2 years of leadership or supervisory experience (preferred)
  • Degree in veterinary or related field (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter