This role combines technical support, warranty and returns management, sales order processing, and customer service to drive growth and deliver exceptional support to customers
Job Summary
This role combines technical support, warranty and returns management, sales order processing, and customer service to drive growth and deliver exceptional support to customers.
The company offers staff discounts, private health insurance discounts, employee assistance programs, a safety-conscious work environment, parental leave top-up allowance, paid volunteer leave, and access to an employee platform with various benefits.
GPC Asia Pacific is one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and South East Asia, with iconic brands and a large global workforce.
Matching Summary
This role combines technical support, warranty and returns management, sales order processing, and customer service to drive growth and deliver exceptional support to customers.
Skills & Requirements
Must-have
Technical support for mechanical products
Warranty and returns management
Sales order processing
Customer service excellence
Mechanical aptitude and product handling
Proficient in MS Office
Nice-to-have
Experience in 4x4/4WD industry
Technical documentation writing skills
Problem-solving abilities
Dealer and distributor engagement
Self-motivated and customer-focused
Key Requirements
Practical experience with mechanical products
Winch experience highly valued
Experience in technical support and warranty management