Senior Manager, Digital Transformation, Communication And Change Management Lead
Mondelez International
Multiple Locations
Onsite
End-to-end process management
Global shared services experience
Leading high-performing teams
Develop a comprehensive End-to-End Employee Experience (EX) Strategy in collaboration with the EX Leadership Team
Job Summary
Develop a comprehensive End-to-End Employee Experience (EX) Strategy in collaboration with the EX Leadership Team.
Lead the adoption of digital employee experience, ensuring alignment with the overarching solution architecture to maximize self-service uptake and drive efficiency.
Act as a Project Sponsor to drive the success of experience initiatives with People team and the business, ensuring alignment with business objectives and a positive impact on employee engagement.
Matching Summary
Develop a comprehensive End-to-End Employee Experience (EX) Strategy in collaboration with the EX Leadership Team.
Skills & Requirements
Must-have
End-to-end process management
Global shared services experience
Leading high-performing teams
Service level agreement management
Customer service and relationship management
Operating in a changing environment
Nice-to-have
Strategic thinking and design thinking
Stakeholder influencing and management
Storytelling and effective communication
Customer centricity and strong execution
Digital fluency with AI and UX design
Key Requirements
Experience managing performance driven by SLAs
Experience in audits or compliance programs
Proven track record in designing and implementing experience initiatives