This role is central to building a Service Desk that clients trust and teams can scale with. It combines people leadership, service ownership, platform governance, and operational structure. The position offers a collaborative culture with clear opportunities for professional growth and development programs
Job Summary
This role is central to building a Service Desk that clients trust and teams can scale with. It combines people leadership, service ownership, platform governance, and operational structure. The position offers a collaborative culture with clear opportunities for professional growth and development programs.
Matching Summary
This role is central to building a Service Desk that clients trust and teams can scale with. It combines people leadership, service ownership, platform governance, and operational structure. The position offers a collaborative culture with clear opportunities for professional growth and development programs.
Skills & Requirements
Must-have
Atlassian platform experience
service desk leadership
incident management expertise
Nice-to-have
excellent communication skills
client onboarding experience
strong organizational skills
Key Requirements
strong experience in service desk management
hands-on experience with Jira Service Management
experience running a client-facing support function