Job Summary

• The Manager, Service Management will be responsible for aspects of client management and governance of Service Management customers, managing a team delivering SLAs and milestone based deliverables on target for Operations, Development and/or Support of CSG software assets and solutions.
• This is a commercially oriented role with strong emphasis on business planning and future strategy in partnership with other CSG go-to-market functions, focusing on staff mentoring and building a successful team.
• The role requires a dynamic, client-focused, results-driven individual with highly developed leadership skills, strong general management and operational skills, and experience in working with Systems Integrators and multiple vendors.

Matching Summary

Skills & Requirements

Key Requirements

• Minimum 8 years operations/support/program management experience
• Minimum 3 years people management experience
• Bachelor’s degree or equivalent experience
• Telecommunications OSS/BSS operations experience
• PMP certification
• ITIL accreditation

Work Rights