Customer Excellence Representative

Kekoa Iron

Cluj, Romania
**
B2+ level skills in french and english
Experience in a contact center
Proficiency in microsoft office/g suite
** Kekoa Iron is seeking a motivated Customer Excellence Representative for a hybrid role in Cluj, Romania. The position focuses on providing exceptional customer service, resolving inquiries, and promoting self-service solutions while adhering to performance metrics and safety standards. **

Job Summary

  • Iron Mountain seeks a motivated Customer Excellence Representative to join their team.
  • You will be the first point of contact for customer enquiries, ensuring total satisfaction.
  • The role offers opportunities for continuous learning and a professional environment that promotes inclusion.

Matching Summary

Match Score: 75

** Kekoa Iron is seeking a motivated Customer Excellence Representative for a hybrid role in Cluj, Romania. The position focuses on providing exceptional customer service, resolving inquiries, and promoting self-service solutions while adhering to performance metrics and safety standards. **

Skills & Requirements

Must-have

  • B2+ level skills in French and English
  • Experience in a contact center
  • Proficiency in Microsoft Office/G Suite

Nice-to-have

  • Customer-centric mindset
  • Ability to adapt to change
  • Strong investigative and analytical skills

Key Requirements

  • Sound experience in customer service
  • Basic technological understanding for case management systems

Work Rights

Not specified

Tailored Resume

Cover Letter