Onsite (with additional evening and weekend work during events)
Proven customer service experience
Experience handling complaints professionally
Crm system usage (zendesk preferred)
Cream Global Ltd. is seeking a Customer Service Coordinator based in Liverpool to enhance customer experiences at various live events, including festivals. The role requires strong communication skills and the ability to manage customer inquiries professionally, with a flexible approach to working hours
Job Summary
This role serves as the primary point of contact for customers across various major UK music festivals and events.
The position requires managing enquiries, resolving issues with care, and supporting the Customer Services Manager in delivering a smooth fan journey.
Candidates must be willing to work on-site at specific event dates including Download Festival, Creamfields, and In the Park Liverpool.
Matching Summary
Match Score: 85
Cream Global Ltd. is seeking a Customer Service Coordinator based in Liverpool to enhance customer experiences at various live events, including festivals. The role requires strong communication skills and the ability to manage customer inquiries professionally, with a flexible approach to working hours.
Skills & Requirements
Must-have
Proven customer service experience
Experience handling complaints professionally
CRM system usage (Zendesk preferred)
Strong written and verbal communication
Ability to work evenings and weekends
Nice-to-have
Full UK driving licence
Passion for live events industry
Empathetic communication style
Resilient under high pressure
Flexible approach to working hours
Key Requirements
Proven experience in customer service roles
Experience using CRM platforms like Zendesk
Availability for evening and weekend shifts during peak periods