Contact Center Agent - Patient Access

Leprino Foods

US
Base: $17.50-$22.74 ph; bonus/equity: not specifie...
Remote
High school diploma or equivalent
Hipaa compliance knowledge
Remote work with stable internet
Leprino Foods is seeking a Contact Center Agent for Patient Access, a remote role focused on providing exceptional patient care through inbound and outbound calls. Ideal candidates should possess customer service experience, preferably in a healthcare setting, and be comfortable working in a metrics-driven environment

Job Summary

  • This role serves as the first point of care for patients and referral partners, delivering an empathetic experience on every interaction.
  • Agents must maintain a minimum quality score of 75% while adhering to strict HIPAA privacy regulations and organizational workflows.
  • The position requires working in a fully remote environment with a designated distraction-free workspace and a hardwired internet connection of at least 75 Mbps.

Matching Summary

Match Score: 85

Leprino Foods is seeking a Contact Center Agent for Patient Access, a remote role focused on providing exceptional patient care through inbound and outbound calls. Ideal candidates should possess customer service experience, preferably in a healthcare setting, and be comfortable working in a metrics-driven environment.

Salary

Base: $17.50-$22.74 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • HIPAA compliance knowledge
  • Remote work with stable internet
  • Ability to handle high call volume
  • Strong verbal communication skills

Nice-to-have

  • Medical terminology coursework
  • Prior healthcare customer service experience
  • Familiarity with EHR systems
  • Experience with contact center platforms
  • Self-discipline in remote settings

Key Requirements

  • High School Diploma or equivalent
  • US-based employee status required
  • Minimum 1 year customer service preferred
  • Stable hardwired internet connection (75+ Mbps)
  • Compliance with HIPAA policies

Work Rights

Must be US-based employee

Tailored Resume

Cover Letter