Customer Feedback Analyst (contract)

Arlo

Multiple Locations
Base: $80,000– $110,000pyear; bonus/equity: detail...
Product review mining
Sentiment analysis
Cost of poor experience modeling
This role will be pivotal in mining and analyzing product reviews across platforms to uncover drivers of poor customer sentiment, quantify the cost of negative experiences, and model the impact of review trends on point-of-sale (POS) performance

Job Summary

  • This role will be pivotal in mining and analyzing product reviews across platforms to uncover drivers of poor customer sentiment, quantify the cost of negative experiences, and model the impact of review trends on point-of-sale (POS) performance.
  • The ideal candidate will bring a blend of analytical rigor, business acumen, and storytelling ability to influence cross-functional investments that improve customer satisfaction and brand reputation.
  • We’re committed to inclusivity and selecting the strongest candidate—no matter their background.

Matching Summary

This role will be pivotal in mining and analyzing product reviews across platforms to uncover drivers of poor customer sentiment, quantify the cost of negative experiences, and model the impact of review trends on point-of-sale (POS) performance.

Salary

Base: $80,000– $110,000/year; Bonus/Equity: Details provided if an offer is received; Benefits: Full range of benefits provided

Skills & Requirements

Must-have

  • Product review mining
  • Sentiment analysis
  • Cost of poor experience modeling
  • Strategic forecasting
  • SQL, Python or R proficiency
  • Data visualization tools

Nice-to-have

  • NLP techniques
  • Review platform familiarity
  • Financial modeling
  • ROI analysis

Key Requirements

  • 3+ years of experience
  • Bachelor's degree in Finance, Data Science, Economics, or related field
  • Strong understanding of eCommerce, retail, and customer feedback ecosystems
  • Excellent communication and storytelling skills

Work Rights

Not specified

Tailored Resume

Cover Letter