Executive - Business Channel (operations & Customer Service)

Hong Leong Bank

Inanam, Malaysia
Transaction processing
Customer service
Cross selling
Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling

Job Summary

  • Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling.
  • Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results.
  • Support a conducive working environment among team members.

Matching Summary

Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling.

Skills & Requirements

Must-have

  • transaction processing
  • customer service
  • cross selling
  • cash handling
  • sales experience

Nice-to-have

  • digital transformation initiatives
  • professional appearance
  • conducive working environment

Key Requirements

  • Degree/Diploma Holder
  • FIMM / UT license
  • PCE & TBE license

Work Rights

Not specified

Tailored Resume

Cover Letter