ATR is seeking a Customer Support Director to enhance customer satisfaction and fleet performance while serving as the primary interface between ATR and customer airlines. The ideal candidate should have significant experience in customer support within the aviation industry and possess strong communication and project management skills
Job Summary
The Customer Support Director serves as the primary interface between ATR and customer airlines from Entry-Into-Service preparation to end-of-operations.
This role leads the in-service strategy to enhance customer satisfaction and fleet performance while acting as the main escalation point for all in-service topics.
Candidates will benefit from a highly competitive compensation package including bonus, success sharing, and retirement plan contributions.
Matching Summary
Match Score: 85
ATR is seeking a Customer Support Director to enhance customer satisfaction and fleet performance while serving as the primary interface between ATR and customer airlines. The ideal candidate should have significant experience in customer support within the aviation industry and possess strong communication and project management skills.
Salary
Highly competitive compensation; Bonus and success sharing included; Retirement plan with employer matching
Skills & Requirements
Must-have
7+ years airline or OEM experience
Strong aircraft systems knowledge
Fluent English communication skills
Nice-to-have
French, Spanish, or Portuguese language
Experience with aircraft manufacturer customer service