Guest Service Officer (Islandwide)

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.

Singapore, Singapore
Courteous service to guests
Handle complaints efficiently
Telephone etiquette within three rings
The role requires working closely with the Residence Manager to provide courteous services to all guests

Job Summary

  • The role requires working closely with the Residence Manager to provide courteous services to all guests.
  • Employees must respond efficiently to guest complaints and inquiries while ensuring telephone calls are answered within three rings.
  • Staff are responsible for maintaining guest room security, following emergency procedures, and utilizing safe deposit boxes.

Matching Summary

Match Score: 75

The role requires working closely with the Residence Manager to provide courteous services to all guests.

Skills & Requirements

Must-have

  • Courteous service to guests
  • Handle complaints efficiently
  • Telephone etiquette within three rings
  • Cashiering functions adherence
  • Emergency and fire procedure compliance

Nice-to-have

  • Positive attitude with outgoing personality
  • Good communication skills
  • Experience in hospitality industry
  • Knowledge of HMS systems
  • Familiarity with local city attractions

Key Requirements

  • O-Level or equivalent education
  • Willingness to perform rotating shifts
  • Experience in hospitality (advantageous)
  • Knowledge of HMS (advantageous)

Work Rights

Not specified

Tailored Resume

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