Principal Associate, Corporate Functions End User Support Specialist

Capital One

McLean, Virginia, United States
Mclean, va: $108,900 - $124,300; richmond, va: $98...
Not specified
3 years end-user support experience
1 year process optimization experience
Root cause analysis skills
Capital One is seeking a Principal Associate for their Corporate Functions End User Support Specialist role, focused on enhancing the user experience and governance of their Learning Management System (LMS). The ideal candidate should possess strong analytical and problem-solving skills, with experience in operational support and process optimization within a cross-functional environment

Job Summary

  • This role leads the continuous improvement of end-user support and governance for Capital One's enterprise Learning Management System, One Learn.
  • The ideal candidate will identify systematic trends in support requests to drive proactive solutions that reduce operational friction and risk.
  • Candidates must be comfortable working in a fast-paced environment while partnering with product, technology, and data teams to shape governance standards.

Matching Summary

Match Score: 85

Capital One is seeking a Principal Associate for their Corporate Functions End User Support Specialist role, focused on enhancing the user experience and governance of their Learning Management System (LMS). The ideal candidate should possess strong analytical and problem-solving skills, with experience in operational support and process optimization within a cross-functional environment.

Salary

McLean, VA: $108,900 - $124,300; Richmond, VA: $98,900 - $112,900; Performance-based incentive compensation eligible

Skills & Requirements

Must-have

  • 3 years end-user support experience
  • 1 year process optimization experience
  • Root cause analysis skills
  • Cross-functional collaboration
  • Enterprise technology system support

Nice-to-have

  • Bachelor's degree or military experience
  • Large-scale LMS operation experience
  • Learning content lifecycle management
  • Data-driven prioritization skills
  • Iterative results driver mindset

Key Requirements

  • High School Diploma or GED
  • At least 3 years in end-user support
  • At least 1 year in process optimization
  • No new employment sponsorship available

Work Rights

Not specified

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