消費者サービス運営管理マネージャー（キャリア採用）

Groupepg

Kobe, Japan
Not specified (assumed to be in-office based on location).
Contact center service operations management
Team leadership and staff development
Product category knowledge management
The position of Consumer Service Operations Management Manager at Groupepg in Kobe, Japan, involves overseeing contact center services, managing product categories, and leading a team to enhance consumer loyalty and brand reputation. The role requires a strong background in customer service, data analysis, and team management, alongside a commitment to continuous improvement

Job Summary

  • This role is responsible for overseeing all aspects of the contact center service, including product category management and team leadership.
  • The position requires leading continuous improvement initiatives to maintain high KPIs and enhance consumer loyalty and brand reputation.
  • Candidates will collaborate with various internal departments such as marketing, legal, and sales to bridge the gap between consumers and the brand.

Matching Summary

Match Score: 85

The position of Consumer Service Operations Management Manager at Groupepg in Kobe, Japan, involves overseeing contact center services, managing product categories, and leading a team to enhance consumer loyalty and brand reputation. The role requires a strong background in customer service, data analysis, and team management, alongside a commitment to continuous improvement.

Skills & Requirements

Must-have

  • Contact center service operations management
  • Team leadership and staff development
  • Product category knowledge management
  • Data analysis and KPI reporting
  • Process improvement and optimization

Nice-to-have

  • Experience in customer service or hospitality
  • Cross-functional collaboration skills
  • Strategic problem-solving abilities
  • Brand loyalty enhancement experience

Key Requirements

  • Bachelor's degree or higher
  • Native Japanese proficiency or JLPT N1 certification
  • TOEIC score of approximately 700 or higher
  • Experience in external communication in Japanese
  • Prior work experience in support centers or consumer services

Work Rights

Not specified

Tailored Resume

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