Intermediate Compliance Specialist

Peoples

Pittsburgh, PA, US
Pa puc regulations knowledge
Customer complaint resolution
Regulatory stakeholder engagement
Research and respond to cases submitted by customers to regulatory bodies such as the PUC, OCA and Office of Attorney General or any other elected official

Job Summary

  • Research and respond to cases submitted by customers to regulatory bodies such as the PUC, OCA and Office of Attorney General or any other elected official.
  • Serve as an expert witness in formal complaint hearings and teleconferences, representing the customer's records in formal proceedings.
  • Identify causes of customer complaints through root cause analysis and provide recommendations for reducing future incidents.

Matching Summary

Research and respond to cases submitted by customers to regulatory bodies such as the PUC, OCA and Office of Attorney General or any other elected official.

Skills & Requirements

Must-have

  • PA PUC regulations knowledge
  • Customer complaint resolution
  • Regulatory stakeholder engagement
  • Root cause analysis
  • Formal proceeding representation

Nice-to-have

  • Team collaboration
  • Customer service improvement
  • Employee training support

Key Requirements

  • Minimum five years working with PA PUC
  • In depth knowledge of PUC regulations
  • Bachelors degree preferred
  • Demonstrated experience may substitute education

Work Rights

Not specified

Tailored Resume

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