Technical Support Engineer

Salesforce

Not specified (assumed hybrid based on industry standards).
Strong background in computer science
Proficiency in java programming language
2+ years debugging java code applications
Salesforce is seeking a Technical Support Engineer to enhance customer adoption of its technology and provide exceptional technical support. The ideal candidate should possess strong programming skills, particularly in Java, and have a customer-centric attitude, with a focus on driving business value through innovative solutions

Job Summary

  • This role serves as the technical welcoming committee for new customers, conducting discovery sessions to create personalized onboarding plans.
  • The Support Engineer is responsible for accelerating product adoption by identifying gaps and demonstrating high-impact features to drive measurable business value.
  • Candidates must possess strong collaboration skills and the ability to prioritize multi-tasking effectively under pressure while delivering mission-critical support.

Matching Summary

Match Score: 85

Salesforce is seeking a Technical Support Engineer to enhance customer adoption of its technology and provide exceptional technical support. The ideal candidate should possess strong programming skills, particularly in Java, and have a customer-centric attitude, with a focus on driving business value through innovative solutions.

Skills & Requirements

Must-have

  • Strong background in Computer Science
  • Proficiency in Java Programming Language
  • 2+ years debugging Java code applications
  • Ability to explain complex technical concepts

Nice-to-have

  • Customer-centric mindset with consultative approach
  • Experience with Salesforce Data Cloud platform
  • Familiarity with AI/LLM technologies and prompt engineering
  • Entrepreneurial get-things-done attitude

Key Requirements

  • Computer Science degree or related engineering discipline
  • 2+ years experience in Java troubleshooting
  • Proven ability to build consultative relationships

Work Rights

Not specified

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