Lobby Manager (front Office Duty Manager)

Sofitel Brisbane Central

Singapore, Singapore
On-site
Guest arrival and departure experience
Incident management and communication
Service standards adherence
The position is responsible for conducting all teams partaking in a guest’s arrival and departure, acting as the center of all communication and action during any irregular incident

Job Summary

  • The position is responsible for conducting all teams partaking in a guest’s arrival and departure, acting as the center of all communication and action during any irregular incident.
  • Ensures guests receive a warm and personalised arrival and departure experiences, and that service standards align with Accor Values.
  • Benefits include a 5-day work week, duty meals, colleague discounts, flexible benefits, medical and wellness benefits, comprehensive insurance, and career development opportunities.

Matching Summary

The position is responsible for conducting all teams partaking in a guest’s arrival and departure, acting as the center of all communication and action during any irregular incident.

Skills & Requirements

Must-have

  • Guest arrival and departure experience
  • Incident management and communication
  • Service standards adherence
  • Daily lobby operations management
  • Upsell and cross-sell execution

Nice-to-have

  • Approachable attitude
  • Works well under pressure
  • Good initiative
  • Embraces change effectively

Key Requirements

  • Minimum 5 years relevant experience
  • At least 2 years management level experience
  • Diploma or Degree in hospitality
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter