Front Desk - Loyalty Member & Airline Crew Specialist - Full Time - Holiday Inn Dulles

B. F. Saul Company Hospitality Group

Sterling, VA, US
On-site
Loyalty member engagement
Airline crew manifest processing
Weekend availability required
The Front Desk - Loyalty Member & Airline Crew Specialist position at B. F. Saul Company Hospitality Group in Sterling, VA, involves managing loyalty and airline crew engagements to ensure customer satisfaction and efficient service. The role requires strong interpersonal skills and a commitment to hospitality, with a focus on providing an exceptional experience for loyalty members and airline crews

Job Summary

  • This position serves as the on-site expert for loyalty and airline crew engagement within the hotel's front office.
  • The specialist ensures members receive their arrival requests, benefits, and resolves account issues to enhance overall loyalty satisfaction.
  • During scheduled hours, this position will be present at the front desk when crew arrives for an expedited check-in.

Matching Summary

Match Score: 85

The Front Desk - Loyalty Member & Airline Crew Specialist position at B. F. Saul Company Hospitality Group in Sterling, VA, involves managing loyalty and airline crew engagements to ensure customer satisfaction and efficient service. The role requires strong interpersonal skills and a commitment to hospitality, with a focus on providing an exceptional experience for loyalty members and airline crews.

Skills & Requirements

Must-have

  • Loyalty member engagement
  • Airline crew manifest processing
  • Weekend availability required
  • 9am to 7pm schedule
  • Front desk presence during arrivals

Nice-to-have

  • Expeditious check-in skills
  • Account issue resolution
  • Enthusiastic hospitality professional
  • Contracted crew coordination

Key Requirements

  • Weekend availability required
  • Work between 9am - 7pm with varying days off

Work Rights

Not specified

Tailored Resume

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