Guest Services Representative

University of Rochester

Rochester, New York, United States
Base: $18.50 - $24.98 ph; bonus/equity: not specif...
Customer service experience
Problem solving and critical thinking
Visitor and access management
The University of Rochester is committed to fostering an inclusive and welcoming culture to advance its mission to Learn, Discover, Heal, Create – and Make the World Ever Better

Job Summary

  • The University of Rochester is committed to fostering an inclusive and welcoming culture to advance its mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
  • Guest Services Representatives serve as the first impression of URMC, acting as problem solvers, advocates, and liaisons for patients, visitors, and staff across multiple locations.
  • Representatives independently manage hospital access, provide transportation assistance, and collaborate with interdisciplinary teams to ensure a safe and supportive environment.

Matching Summary

The University of Rochester is committed to fostering an inclusive and welcoming culture to advance its mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

Salary

Base: $18.50 - $24.98 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service experience
  • Problem solving and critical thinking
  • Visitor and access management
  • Effective communication with diverse populations
  • Handling sensitive patient information
  • Emergency response coordination

Nice-to-have

  • Multi-lingual abilities
  • Knowledge of medical terminology
  • Ability to handle stressful situations professionally
  • Team collaboration and training
  • Empathy and respectful communication

Key Requirements

  • High School Diploma
  • 2-3 years customer service experience
  • Ability to meet physical requirements of the role
  • Valid Driver License preferred

Work Rights

Not specified

Tailored Resume

Cover Letter