Retail Customer Experience Coordinator

Marshalls At TJX Companies

Grand Rapids, MI, USA
Base: $14.73 to $15.23 ph; bonus/equity: not speci...
Excellent customer experience
Front of store operations
Loyalty programs promotion
Responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs

Job Summary

  • Responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs.
  • Creates a positive internal and external customer experience, promotes a culture of honesty and integrity, and takes an active role in training and mentoring Associates on front-end principles.
  • Benefits include associate discount, EAP, 401(k) associate contributions, and eligibility for 401(k) match, medical/dental/vision, and paid parental leave for those who meet service or hours requirements.

Matching Summary

Responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs.

Salary

Base: $14.73 to $15.23 per hour; Bonus/Equity: Not specified; Benefits: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.

Skills & Requirements

Must-have

  • excellent customer experience
  • front of store operations
  • loyalty programs promotion
  • customer service role model
  • store cleanliness and organization
  • assigning registers and breaks

Nice-to-have

  • positive internal and external customer experience
  • culture of honesty and integrity
  • safety awareness and maintenance
  • team player
  • responding to changes

Key Requirements

  • 1 year retail experience
  • 6 months leadership experience
  • Available to work flexible schedule
  • Strong understanding of merchandising techniques
  • Able to train others

Work Rights

Not specified

Tailored Resume

Cover Letter