Senior Client Support Specialist

ROO

Remote
$55,000 - $95,000 usd py
Remote
Customer support channels
Troubleshoot and resolve issues
Manage escalated cases
This role is critical in delivering exceptional experiences to veterinarians, hospitals, and technicians relying on the platform

Job Summary

  • This role is critical in delivering exceptional experiences to veterinarians, hospitals, and technicians relying on the platform.
  • Responsibilities include managing escalated cases, providing day-to-day support to CS team members, and conducting QA audits.
  • The company offers accelerated growth, stipends for home office and wellness, comprehensive health benefits, 401K, and unlimited PTO.

Matching Summary

This role is critical in delivering exceptional experiences to veterinarians, hospitals, and technicians relying on the platform.

Salary

$55,000 - $95,000 USD

Skills & Requirements

Must-have

  • Customer support channels
  • Troubleshoot and resolve issues
  • Manage escalated cases
  • Monitor team performance metrics
  • Conduct QA audits
  • Maintain accurate documentation
  • Identify workflow gaps

Nice-to-have

  • Exceptional communication and empathy
  • Process-oriented with continuous improvement
  • Adapt quickly to changing needs
  • Self-starter in a collaborative environment

Key Requirements

  • 3-5+ years client support experience
  • Veterinary or animal healthcare experience is a plus
  • Experience with customer support platforms
  • Comfortable with ambiguity

Work Rights

Not specified

Tailored Resume

Cover Letter